THE retuning of some free-to-air TV channels across Australia to different frequencies has been taking place on various dates in the last few months, with Foster set to retune today (Wednesday July 23).
Moving TV channels to operate on different frequencies is necessary to create space for next generation communication services, such as mobile broadband.
By the end of 2014, over 400 TV towers across Australia will have had equipment retuned, modified or replaced to enable channel changes to occur. This involves sending technicians to each tower to undertake the necessary engineering work.
Residents in the Foster area may have noticed TV outages last Thursday night/Friday morning as these preparations were carried out and may now find that they can no longer view certain TV channels without needing to retune their TV.
If you are watching TV via the Viewer Access Television Service (VAST), you won’t need to retune. If you watch free-to-air channels via pay TV, your set-top box may be retuned for you by the pay TV provider. Some digital TV equipment will retune itself or provide an on screen prompt to retune using your remote.
TV viewers in Foster who do find it necessary to retune their digital TV, set top box or digital TV can do so after 3.30pm today (Wednesday), and anytime after, but not before.
Retuning cay be done by pressing the MENU button on the remote control for your TV, set-top box or digital recorder, looking for your set up options, and selecting options like ‘channels’ or ‘auto-tuning’. A scanning bar may appear so when the scan finishes, you should be able to receive all the digital TV channels.
TV disruptions are necessary during the retune. Work is done overnight where possible but it is often necessary to work on TV towers during the day for safety reasons. It is possible that there may be short disruptions or outages that affect all TV channels before, on and after the retune day while technicians undertake retune work or testing.
If you are experiencing difficulties with retuning your TV or set-top box, visit www.digitalready.gov.au or call the Digital Ready information line on 1800 20 10 13 or engage a qualified antenna installer.
For help with retuning, viewers can call the Digital Ready Information Line on 1800 20 10 13, seven days a week, from 8am until 10pm. Operators will help you retune. Before you call for assistance, try to find and write down the brand and model number of your equipment.
On the website www.digitalready.gov.au/retune viewers can click on mySwitch for:
- Predicted digital TV coverage from the transmitter(s) serving the area;
- The channels provided by each transmitter serving the area;
- Advice about outages;
- Advice about improving TV reception.
If you have followed all instructions and advice and are still experiencing trouble with retuning your equipment, you may need to seek the advice of a qualified antenna installer.
TTY users can phone 1800 555 677 then ask for 1800 20 10 13. Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1800 20 10 13. Internet relay users connect to www.relayservice.com.au and then ask for 1800 20 10 13.
People who need assistance with English can telephone 131 450 for the national Translating and Interpreting Service (TIS). The TIS offers support for more than 120 languages and dialects at any time of the day or night. Information in different languages is available on the retune website.