The Mirror News

Can’t get no satisfaction with Council?

THERE is little for South Gippsland Shire Council to celebrate in the latest Community Satisfaction Survey results. The 2012 results were nothing to write home about; the 2013 results are similar, and in some cases even worse.

Council will receive a full report at the August Council Meeting, but the councillors have requested the results be provided to the community as soon as possible.

On the downside, the survey shows South Gippsland Shire Council’s performance on the key measure of Overall Performance lower than in 2012 and Council Direction significantly lower than the State-wide and Large Rural Shires averages.

The survey shows a drop of two points in South Gippsland Shire’s Overall Performance to a score of 48.

When asked to describe the best thing about Council, a disturbing 28 per cent of those surveyed responded ‘nothing.’

The responsiveness to Customer Service has seen the greatest increase – three points.

The survey results reveal some clear areas for action. When asked what the council most needs to do to improve its performance, 49 per cent of residents nominated sealed road maintenance as an area requiring Council priority.

Rated performance on Customer Service is higher than in 2012, with the increase driven by higher satisfaction across the board, but especially among residents aged 18-34, women and women aged 18-49. In general terms the Tarwin Valley Ward residents and those in the 35-49 year old category are the least satisfied with Council.

A more detailed report will be presented to Council in August. The results for the core indicators will be included in the Annual Report.


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