RESIDENTS and ratepayers have said that South Gippsland Shire Council is heading in the right direction, as Council received its first ever Community Satisfaction survey result higher than the state average.
The result for ‘Overall Council Direction’ was also higher than the average of other councils in the same large rural category. The result was six points higher than last year’s result and 21 points higher than in 2019.
The Community Satisfaction Survey is conducted annually by the Department of Jobs, Precincts and Regions on behalf of local governments in Victoria. A minimum of 400 local residents and ratepayers in each municipality are selected at random. More than half of the residents surveyed in South Gippsland had had contact with Council in the past 12 months.
The survey measures the performance of councils, including the customer service they provide, how well they consult with their local community and their overall direction.
Other positive indicators for South Gippsland Shire Council were that of the nine key areas, six areas were improved, one remained the same and two dropped by one point. The largest increase was for Customer Service, which was ten points up on the 2021 result.
The areas for improvement were in advocacy/lobbying and in sealed local roads. Both of these areas had reduced one point since last year’s survey.
The feedback about local roads is consistent with what was heard during the Shaping South Gippsland community engagement program. Council is seeking to improve this result through the allocation of additional road maintenance funding approved in this year’s budget.
A summary of the results is shown below with more details available at: www. southgippsland. vic.gov.au/communitysatisfaction
South Gippsland Shire Council Deputy Mayor, Nathan Hersey said, “Listening to our community and working to meet the expectations of residents and ratepayers is at the very core of what South Gippsland Shire Councillors have committed to as local representatives.
“This year’s community satisfaction results clearly show that we are heading in the right direction. The scores tell us that Council is making good progress in a number of key areas, and that the changes we are making are supported by our local community.
“There are still improvements to be made and I am confident that by working together, and with feedback and support from our local community, we will continue to grow and improve our shire, making it an even better place to live, work and enjoy.”
2018 to 2022 Performance Measures
2018 2019 2020 2021 2022
Overall Performance 46 33 36 47 49
Community Consultation 48 40 41 44 44
Advocacy/Lobbying 45 39 41 46 45
Making Community Decisions 42 35 37 46 48
Sealed Local Roads 46 48 47 43 42
Customer Service 70 66 66 56 66
Overall Council Direction – 30 40 45 51
Value for Money 41 37 35 43 44
Waste Management 65 65 71 61 63
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